Frequently Asked Questions (FAQ)


General Questions


1. What types of leather products do you offer?

We specialize in [briefcases, handbags, wallets, belts, shoes, etc.].


2. Are your leather products made from genuine leather?

Yes, all our products are crafted from high-quality genuine leather sourced responsibly


3. Do you offer custom-made or personalized leather goods?

Yes, we provide customization options for [name embossing, sizes, colors, etc.]. Contact us for details.


4. Where are your products manufactured?

Our products are [locally produced/internationally sourced] with a focus on craftsmanship and quality.


5. What is the warranty on your products?

We offer a warranty of [duration] for manufacturing defects.


Shipping & Delivery


6. Do you ship internationally?

Yes, we ship to [list of countries or globally].


7. What are the shipping charges?

Shipping charges vary based on your location and order size. You can check the cost at checkout.


8. How long does delivery take?

Domestic orders usually take [X days], and international orders take [Y days].


9. Can I track my order?

Yes, once your order is shipped, we provide a tracking number.


10. What should I do if my order is delayed?

Please contact our support team with your order number for assistance.


Care & Maintenance


11. How should I care for my leather product?

Keep it away from water, direct sunlight, and heat. Use a leather conditioner periodically for maintenance.


12. Are your products water-resistant?

Our products are not fully waterproof but can handle minor splashes. For extra protection, apply a water-resistant leather spray.


13. How do I clean my leather product?

Wipe it with a soft, damp cloth and avoid using harsh chemicals or detergents.


Returns, Exchanges & Refunds


14. What is your return policy?

We accept returns within 10 days of purchase if the item is unused and in original condition.


15. Can I exchange my product?

Yes, exchanges are possible within 14 Days of purchase.


16. What if I receive a damaged or defective product?

Please contact us immediately with photos, and we will arrange for a replacement or refund.


Payment & Orders


17. What payment methods do you accept?

We accept [credit/debit cards, PayPal, bank transfers, etc.].


18. Can I cancel my order?

Orders can be canceled within [24 hours] of placement.


19. Do you offer bulk orders or corporate gifts?

Yes, we accept bulk orders and provide customization for corporate gifting.


20. Are there any discounts or promotions available?

Check our website or subscribe to our newsletter for the latest deals and offers.


Sustainability & Ethics


21. Are your leather products ethically sourced?

Yes, we ensure that our leather is sourced from responsible suppliers adhering to ethical practices.


22. Do you offer eco-friendly leather alternatives?

We are working on introducing sustainable leather or vegan leather options.